Bringing Sanity to
Behavioral Health Collections

We advocate for you to get insurance companies to pay what’s rightfully owed.

What Sanity Looks Like

Improved Cashflow

Real time view of patient ledgers and business accounting quickly shows you a complete financial snapshot of each claim.

Less Headaches

Spots trends and changes in the insurance industry and proactively guides you to more favorable claim resolutions.

Mission Accomplished

Diligently pursues every insurance dollar owed to allow your patients access to as much treatment as needed.

Our Process

VERIFICATION OF BENEFITS

We talk directly to the insurance companies and verify coverages, typically within an hour. You get an Estimated Income Value (EIV) for each admission before a bed is filled.

UTILIZATION REVIEW

Our Utilization Reviewers are Masters-level licensed clinicians. They advocate for your patients to secure the appropriate level of treatment.

COLLECTIONS + REPORTING

We hate write-offs and aggressively pursue appeals. You can expect transparent, accurate information on where your money is.

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What Our Clients Are Saying

I wanted to take a moment to thank Substance Solutions for their wonderful work.  True Purpose Ministries is a non-profit drug and alcohol rehabilitation program in Maryville, Tennessee.  TPM is a veteran program and has been in the business of helping men and women fight addiction for ten years.  When TPM first opened a state-licensed clinical program, the enormous amount of start-up procedures and policies was overwhelming.   Substance Solutions was a very real partner during our clinical opening.  The caring staff at Substance Solutions stepped in and patiently walked our staff through all the steps necessary to begin our clinical program.  When True Purpose began taking clinical clients, Substance Solutions negotiated rates and followed up our claims in a timely and professional manner.  The staff at Substance Solutions quickly became family to us and we are forever grateful for their help.

Pam Schleif | Administrative Director of True Purpose Ministries

By far one of the best billing companies. After several years of working with Substance Solutions as well as other billing companies, we always are impressed by the level of personal interaction and communication from SS. The level of service is concierge, and obviously receiving timely reimbursements is huge, the service is unmatched as is the quality and performance. Thank you for helping our business succeed!

Alexis Altier | CEO of Mandala Healing Center

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