Bringing Sanity to
Mental Health & Substance Abuse Collections

We fight for the money you’ve earned until there’s no fight left to fight.

What Sanity Looks Like

Improved Cashflow

We improve your cashflow by submitting clean claims every week, promptly addressing denied claims and aggressively following up on outstanding A/R.

Less Headaches

Spots trends and changes in the insurance industry and proactively guides you to more favorable claim resolutions.

Mission Accomplished

Diligently pursues every insurance dollar owed to allow your patients access to as much treatment as needed.

Our Process


We talk directly to the insurance companies and verify coverages, typically within an hour. You get an Estimated Income Value (EIV) for each admission before a bed is filled.


Our Utilization Reviewers are Masters-level licensed clinicians. They advocate for your patients to secure the appropriate level of treatment.


We hate write-offs and aggressively pursue appeals. You can expect transparent, accurate information on where your money is.

Request Services

To schedule a live, interactive demo of how our proprietary billing and reporting software can improve the cashflow of your behavioral health practice…

Contact Us Here

What Our Clients Are Saying

true purpose ministries

I wanted to take a moment to thank Substance Solutions for their wonderful work.  True Purpose Ministries is a non-profit drug and alcohol rehabilitation program in Maryville, Tennessee.  TPM is a veteran program and has been in the business of helping men and women fight addiction for ten years.  When TPM first opened a state-licensed clinical program, the enormous amount of start-up procedures and policies was overwhelming.   Substance Solutions was a very real partner during our clinical opening.  The caring staff at Substance Solutions stepped in and patiently walked our staff through all the steps necessary to begin our clinical program.  When True Purpose began taking clinical clients, Substance Solutions negotiated rates and followed up our claims in a timely and professional manner.  The staff at Substance Solutions quickly became family to us and we are forever grateful for their help.

Pam Schleif | Administrative Director of True Purpose Ministries

mandala healing center logo

By far one of the best billing companies. After several years of working with Substance Solutions as well as other billing companies, we always are impressed by the level of personal interaction and communication from SS. The level of service is concierge, and obviously receiving timely reimbursements is huge, the service is unmatched as is the quality and performance. Thank you for helping our business succeed!

Alexis Altier | CEO of Mandala Healing Center